Returns Policy

Online orders can be taken into a Merrell retail store for exchange or refund.

Refunds can only be processed on orders that have been paid for via credit card or AfterPay.

If PayPal has been used, we can only offer in-store exchange. 

The items need to be in original condition, unworn with the shoe box and a copy of the order confirmation.

If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions. Please note all PayPal transactions must be returned online should you want a refund.

*Please note that gift cards are non-refundable.

• You can return your purchase up to 30 days from date of dispatch.
• Products must be unworn, in the condition that you received them and in the original box and/or packaging.

Purchases made online from overseas distributors, outlets or third party websites such as Ebay cannot be exchanged, replaced or returned by Merrell Australia; we advise you to contact the place of purchase for any warranty claims.
We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.