Returns Policy

Online orders can be taken into a Merrell retail store for exchange or refund.

Refunds can only be processed on orders that have been paid for via credit card or AfterPay.

If PayPal has been used, we can only offer in-store exchange. 

The items need to be in original condition, unworn with the shoe box and a copy of the order confirmation. 
Alternatively, we offer free returns to us for a full refund on all online order within 30 days via post. Please see the returns instructions here.

We’re not happy until you’re 100% satisfied with the fit of your new shoes or items. So if they’re anything short of perfect, simply contact our online customer service team.
Merrell has a 30 day Australia-wide free shipping returns policy for all online purchases, provided the returns are unworn, in the condition you received them, and in the original packaging.
* You can return your purchase up to 30 days from date of dispatch
* Products must be unworn, in the condition that you received them and in the original box and/or packaging with a return reference number
* Australia-wide return shipping is absolutely free

Purchases made online from overseas distributors, outlets or third party websites such as Ebay cannot be exchanged, replaced or returned by Merrell Australia; we advise you to contact the place of purchase for any warranty claims.
We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.