Returns Policy

Our straightforward returns process makes it easy to return unwanted items.

RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, including Click & Collect, can either be returned via post or returned in person in store.

BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.

IN STORE
Alternatively, you can return your purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.

RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a Merrell store.

You can attend any store location convenient to you, where you can choose between a refund, or an exchange, pending stock availability.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

We can often locate your transaction, provided you are able to share relevant details.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

FOR PURCHASES MADE IN STORE
In an effort to reduce paper waste, a digital receipt is provided for all in store purchases. We suggest checking your email address for this, including spam and junk folders.

If you require a reprint of your receipt, it will be necessary to return in person to the store you purchased from. The in store Team are often able to locate your transaction in the system, and reprint a new receipt for you.

Please have the following information ready:

• Bank Statement featuring the transaction
• Email address used
• Date of purchase
• Total amount
• Items(s) purchased

In some instances, it is possible to return an item that was gifted to you.

You are welcome to return a gift, provided proof of purchase can be supplied, and any items being returned meet our Returns Policy.

RETURNING ITEMS PURCHASED ONLINE
A refund is automatically issued to the original payment method used. It is not possible to change the account the refund will be deposited to.

RETURNING ITEMS PURCHASED IN STORE
You will have the choice of an exchange, or store credit.