We can often locate your transaction, provided you are able to share relevant details.
FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.
If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.
FOR PURCHASES MADE IN STORE
In an effort to reduce paper waste, a digital receipt is provided for all in store purchases. We suggest checking your email address for this, including spam and junk folders.
If you require a reprint of your receipt, it will be necessary to return in person to the store you purchased from. The in store Team are often able to locate your transaction in the system, and reprint a new receipt for you.
Please have the following information ready:
- Bank Statement featuring the transaction
- Email address used
- Date of purchase
- Total amount
- Items(s) purchased