Returns

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.   
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.   
• Item(s) are in original packaging or shoebox in their original condition.   
  

Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached

RETURN TO STORE 
Whether you shopped online or in-store, you can return your item at any Merrell store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  

View our store locator HERE. 


RETURN ONLINE  
If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return. 

• Package your return: Shoeboxes must be protected by a satchel or similar. If the shoebox is taped or has postal stickers attached, we cannot accept your return.
• Return costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process. 
• No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order.  
  
  

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information. 

Third-Party & International Purchases

Merrell's purchased from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by Merrell Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

1. DOES IT MEET OUR RETURN CONDITIONS?

Before booking your return online, check that your item meets our returns conditions below.  

• Item(s) were purchased within the last 30 days 
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 

If you believe your item may be faulty, please view this article.

2. PACKAGE YOUR RETURN

Place the return into a satchel or box so that the product arrives protected and undamaged.   

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return. 

3. BOOK YOUR RETURN

Once packaged safely, click HERE to book your return. Follow the prompts to download and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
• Entering your order number: Begins with MERAU. Do not include the # or any other symbols
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
  
  

WHAT'S NEXT?

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 
  
  

What do I need to bring in-store? 

• The item you wish to return in its original, undamaged shoebox or packaging 
• Proof of purchase - this can be your email order confirmation, order number (MERAU..) or bank statement
• If you shopped online with card, please bring the same card in-store so that we can process a refund for you
  
  

Can I return my item to any Merrell store?

Yes, you can visit any of our Merrell stores here to return an item.


What if I payed with Afterpay or PayPal? 

You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information. 


Will my shipping fee be refunded on return? 

Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed. 

We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit. 

Alternatively, you can purchase a satchel from the post office to return your order in.

Payment for the return shipping label will be processed in the returns portal.

You are responsible for any costs associated with returning your order. 

Organise your online return here.

Need more info? Check out our Returns Policy.

You will be refunded according to your original payment method within 2-5 business days* of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You'll be able to transfer the funds from PayPal into your account. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

We’re sorry to hear that your item may have a manufacturing fault. 

Please visit a Merrell store, along with proof of purchase or your order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE. 

If you're unable to visit us in-store, please reach out to our Merrell Experts HERE for an assessment. Please include your proof of purchase or order number. We will also require images of the item from all angles, including the tag showing the item numbers. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot process online refunds for in-store purchases deemed faulty, we will advise you to return in-store.