How does Click & Collect work?
Click & Collect allows you to order online and then pick it up from your nominated Merrell store for no additional charge.
How to place a Click & Collect order
- Add your item to the cart
- At checkout, under 'Shipping' select 'Click & Collect'
- Click 'Find Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
- Click 'Save and Continue' to pay for and complete your order
*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same-day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Merrell Experts below. The nominee will also be required to show a form of I.D.
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When can I pick up my Click & Collect order?
We'll aim to have your Click & Collect order ready for same-day collection.
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, please give our Merrell Experts a heads up. The nominee will also be required to show a form of I.D.
Can I cancel my Click & Collect order?
Our Merrell Experts may be able to cancel your Click & Collect order once it has been placed.
Simply get in touch below and provide us with your order number (starting with MERAU). We'll provide you with the next steps.READ FULL ARTICLE
How can I return a Click and Collect order?
You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase. Our general Returns Policy applies.
Alternatively, if you can't make it back in-store, you can return your Click & Collect order via Post for a refund. See here for instructions on returning your order.READ FULL ARTICLE
Why isn't Click & Collect available for the item I need?
No results when you enter your postcode for Click & Collect? Only local Merrell stores that have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here.READ FULL ARTICLE