Payment

We accept a number of payment methods such as Mastercard, VISA, American Express, PayPal and Afterpay.

Your account will be debited at the time of order and the transaction will appear on your statement.

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Merrell Experts below. 

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Merrell Experts if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

• as much detail about the issue as you can.
• screenshots of error messages (if any).
• which browser you're using.
• what you've done to try to resolve it so far.

Alternatively, you can give our Merrell Experts a call on 1300 131 766. Press option 1 once prompted. Our team will be able to securely place an online order over the phone for you.

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

What is Afterpay?

Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here. 

How do I use Afterpay online? 

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

 
How do I use Afterpay in-store?

Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
Click here for more information about in-store purchases with Afterpay. 

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Merrell name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit www.scamwatch.gov.au. 

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
• Assess the price of the item. Does the price or offer seem too good to be true?
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
• Look for reliable contact information. Can you contact the company either via phone, live chat or email?

If you have any queries about a communication you have received, please get in touch with our Merrell Experts through our Contact Us page.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after
• Repayments are made automatically from your PayPal account

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account
• Select PayPal as your method of payment at the checkout
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction
• Once payment is confirmed, a confirmation page will appear along with your order number

To find out more and sign up, please visit PayPal's website. 

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Merrell. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.