Product & Stores

COVID SAFE PLAN

To protect the wellbeing of our team and customers, we have introduced several measures to prevent the spread of COVID-19 in store. 

Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Merrell.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of COVID-19 in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.

Merrell is an American brand so we primarily show US sizing. We recommend purchasing your regular US size. 

To help you determine your US size, check the size tag under the tongue of your current pair of shoes. Most shoes sold in Australia are from American brands and therefore are likely to show the US size listed together with the equivalent UK and EU sizes.

Handy tip: If your current pair of shoes state the CM/centimeter size, we recommend getting the same CM size equivalent in Merrell's. This is because US, UK and EU sizing can differ between brands, but the length of the innersole will always be the same. You can find the CM sizing on our size guides. 

If you have any concerns about fit, feel free to reach out to our Merrell experts who can help you chose the right size. Call us on 1300 131 766 or click the 'Contact Us' below. 

Click here to view all of our current wide width footwear.

Merrell is an American based brand, therefore we primarily use US sizing. US sizing is equivalent to AU sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A men's AU 9 is the same as a men's US 9.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Good to know: Half sizes will affect the length of the shoe, rather than the width. For example a men's US 9 is 0.5cm longer than a US 8.5. The width will increase slightly, in proportion to the length. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Merrell is an American based brand, therefore we primarily use US sizing. US sizing is equivalent to AU sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A women's AU 7 is the same as a women's US 7.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Good to know: Half sizes will affect the length of the shoe, rather than the width. For example a women's US 7 is 0.5cm longer than a US 6.5. The width will increase slightly, in proportion to the length. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Australian sizing is not recognised as a standard size by Merrell. US sizing is the equivalent to AUS sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A Men's AU 7 is the same as a Men's US 7.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Whether you’re going for a casual hike, bushwalking through a national park or taking on a mountain, there are different ways to lace your hiking boots to optimise their performance and comfort.

Reducing top of foot pressure

If you have a high instep or simply pain across the top of your foot then this is the one for you.

• This technique can also be beneficial for long descents, where we aggressively flex our foot inside the boot.
• It is important to note that the ‘window’ can be moved one eyelet down if your foot pressure tends to be lower.

Parallel Lacing

This is an alternative to the first technique as it removes pressure from the top of your foot – something that can occur when breaking in new shoes.

Heel lock technique

This technique is ideal if you’re prone to heel slip, blisters or you simply need extra support when hiking up or down hills, when the heel can be subjected to high forces. However, it does mean that your shoes will be a bit trickier to take off, as you need to properly loosen the laces.

Unfortunately, we don't offer discounts to students at this stage.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you.

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account or M-Rewards Loyalty Program. You can create an account here to save your purchase and return history.

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Step into our shoes. View all current career opportunities with Merrell Australia here.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Merrell, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Merrell standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.