Product & Stores

To our NSW customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 11th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.

As a responsible retailer, we will be adhering to NSW Government regulations and therefore all customers aged 16 or over, visiting us in-store, must be fully/double vaccinated against COVID-19 or have a valid medical exemption. If you are still waiting to receive your second COVID-19 vaccination, you can still shop with us online 24/7 or order a Click & Collect!

To protect the health and safety of all team members and customers and in line with NSW regulations, all team members have provided proof of vaccination – or in some cases, proof of medical exemption before returning to work.

NSW

We are excited to reopen our NSW stores from Monday 11th October. To meet government requirements and regulations, we have recently updated our safety measures to make sure your shopping experience is safe and enjoyable. 

When arriving at our New South Wales stores

> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.

> Provide proof of double vaccination to our team members. This can be either a printed or digital COVID-19 Certificate or an immunisation history statement. Alternatively, you can provide us with a medical clearance certificate if you have a medical exemption. 

Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.

If you are unable to meet our updated health measures, you can still Click & Collect your order or shop online 24/7 for home delivery!

> For Click & Collect orders, as per the Government guidelines, please wait outside the store to collect your order. Our team members will serve you promptly. 

We look forward to seeing you in-store.

You can read more about the vaccination policy at the NSW Government website here.

Online Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated. Alternatively, if you do not meet our condition of entry, you are able to return your items to our warehouse. 

In-Store Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated. 

To our Victorian customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 29th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.

To protect the health and safety of all team members and customers and in line with VIC regulations, all team members have provided proof of at least one dose of a COVID-19 vaccination – or in some cases, proof of medical exemption before returning to work. All team members will be required to have their second dose as per the VIC Government guidelines.

VIC

To meet government requirements and regulations, we have updated our safety measures to make sure your shopping experience is safe and enjoyable. 

When shopping in-store or picking up a Click & Collect order:

> Please provide proof of full vaccination or a valid medical exemption upon entry.
> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.

We look forward to seeing you in-store.

You can read more about the vaccination policy at the VIC Government website here.

Online Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. Victorian customers are required to be fully vaccinated and show proof in order to enter. Alternatively, you can return your items to our warehouse.

In-Store Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. Victorian customers are required to be fully vaccinated and show proof in order to enter.

COVID SAFE PLAN

We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.

1. Entry only allowed for fully vaccinated customers with an approved COVID-19 vaccine (NSW & VIC only at this stage)

Persons aged 16 years and over will only be permitted to enter our stores if they are fully vaccinated or have a medical exemption. You will be required to show proof of COVID-19 vaccination upon entry. There are several options to access and show proof of COVID-19 vaccination, including:

•  COVID-19 Digital Certificate: this can be accessed through the Express Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar for ease of access
• A printed version of the COVID-19 digital certificate or immunisation history statement (also available through myGov)
• COVID-19 digital certificates can also be added to a Service NSW/VIC app and shared as part of a QR check-in. Visit nsw.gov.au or vic.gov.au for detail.

For people without a Medicare Card:

• Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive
• Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov
• An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.

For people without a smartphone or online access:
A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.

For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.

You can read more about the vaccination policy at the NSW Government website here.
You can read more about the vaccination policy at the VIC Government website here.

Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.

2. Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

3. Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

4. Click & Collect 

We offer Click & Collect to help you minimize your contact in-store.
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

Please see below for your state's Click & Collect service: 

4. Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

6. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

8. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

8. Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

9. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

10. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

11. Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Merrell.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of COVID-19 in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.

Merrell is an American brand so we primarily show US sizing. We recommend purchasing your regular US size. 

To help you determine your US size, check the size tag under the tongue of your current pair of shoes. Most shoes sold in Australia are from American brands and therefore are likely to show the US size listed together with the equivalent UK and EU sizes.

Handy tip: If your current pair of shoes state the CM/centimeter size, we recommend getting the same CM size equivalent in Merrell's. This is because US, UK and EU sizing can differ between brands, but the length of the innersole will always be the same. You can find the CM sizing on our size guides. 

If you have any concerns about fit, feel free to reach out to our Merrell experts who can help you chose the right size. Call us on 1300 131 766 or click the 'Contact Us' below. 

Click here to view all of our current wide width footwear.

Merrell is an American based brand, therefore we primarily use US sizing. US sizing is equivalent to AU sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A men's AU 9 is the same as a men's US 9.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Good to know: Half sizes will affect the length of the shoe, rather than the width. For example a men's US 9 is 0.5cm longer than a US 8.5. The width will increase slightly, in proportion to the length. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Merrell is an American based brand, therefore we primarily use US sizing. US sizing is equivalent to AU sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A women's AU 7 is the same as a women's US 7.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Good to know: Half sizes will affect the length of the shoe, rather than the width. For example a women's US 7 is 0.5cm longer than a US 6.5. The width will increase slightly, in proportion to the length. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Australian sizing is not recognised as a standard size by Merrell. US sizing is the equivalent to AUS sizing. 

We recommend referring to the US sizes when making a purchase. E.g. A Men's AU 7 is the same as a Men's US 7.

You can view our full-size guides by clicking on "Size Guide" when viewing the item. 

See our full size guides below. 

Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm for when calculating your size.

Whether you’re going for a casual hike, bushwalking through a national park or taking on a mountain, there are a few tips you can do with the laces of your hiking boots to optimise your performance and comfort.

Below are three different styles for how to lace hiking boots – recommended for certain terrains and relieving pressure on your foot, which can be crucial for hiking longer or harder.

Reducing top of foot pressure

If you have a high instep or simply pain across the top of your foot then this is the one for you.

• This technique can also be beneficial for long descents, where we aggressively flex our foot inside the boot.
• It is important to note that the ‘window’ can be moved one eyelet down if your foot pressure tends to be lower.

Heel lock technique

This technique is ideal if you’re prone to heel slip, blisters or you simply need extra support when hiking up or down hills, when the heel can be subjected to high forces. However, it does mean that your shoes will be a bit trickier to take off, as you need to properly loosen the laces.

Parallel Lacing

This is an alternative to the first technique as it removes pressure from the top of your foot – something that can occur when breaking in new shoes.

Unfortunately, we don't offer discounts to students at this stage.

We value your honest feedback, whether it's good or bad. It helps us improve our products and service.

Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience. 

We look forward to hearing from you.

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account or M-Rewards Loyalty Program. You can create an account here to save your purchase and return history.

Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style. 

We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels. 

Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items. 

Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!

Step into our shoes. View all current career opportunities with Merrell Australia here.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Merrell, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Merrell standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.