Contact & Store

COVID SAFE PLAN

To protect the wellbeing of our team and customers, we have introduced several measures to prevent the spread of COVID-19 in store. 

Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Merrell.

Our Merrell Experts are available to help with all enquiries via Live Chat, phone (1300 131 766) and email.

Click HERE to connect with the team.

Use our Store Locator to find your nearest Merrell store.

We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. Submit your feedback here and our Merrell Experts will follow it up! We look forward to hearing from you. 

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. To sign up, scroll to the bottom of our website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account or M-Rewards Loyalty Program. You can create an account here to save your purchase and return history.

Yes, our Merrell Experts can help you with sizing, product questions and recommendations and can also place an order for you over the phone. Please note this only applies to stock available online.

Call our Merrell Experts on 1300 131 766 and press 1. We're available weekdays during business hours. 

Why order over the phone? 

• Shop with confidence. Our team are experts on everything Merrell. 
• Our Merrell Experts will keep a close eye on your order to ensure a seamless experience with us. 
• Enjoyed your chat with us? Talk to the same Merrell Expert the next time you shop with us for a personalised and enjoyable experience.
  
  

How does it work?

During the call, we will collect your contact details and shipping address and process the payment via your preferred method. All payment details are kept strictly confidential and off-recording. Your contact details will be collected and used in accordance with our Privacy Policy. 

Payment Methods Accepted 

We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards. 

Please note: For PayPal and Afterpay orders we will never ask you for your password and will use a one-time passcode sent via SMS instead.

Returns

All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases. 

We're sorry to see you go!  There is an option to unsubscribe from emails at the bottom of each email sent to you. If you click this link, you will no longer receive updates from Merrell.

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Merrell, please head over to our Careers page for more information on our available positions. Or introduce yourself to a manager in-store! Good luck!