The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Merrell Experts a call on 1300 131 766 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page. Still need help with sizing, stock or product information? Give our Merrell Experts a call on 1300 131 766 and press option 1 once prompted. Our team will be able to assist with product questions and even help you place an order over the phone.READ FULL ARTICLE
How do I clean my shoes?
Want to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat as doing so can compromise any adhesives or materials used in the footwear).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with our Online Merrell Experts on 1300 131 766. Press option 1 once prompted.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Do you stock any barefoot shoes?
Yes, we do. Shop our barefoot styles here.
Good to know: Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Our shoes have been built with a full forefoot to allow for a more natural foot movement.
Our barefoot styles also have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
Gore-Tex is a brand of waterproofing membrane that we use in selected models.
M-Select Dry is our in-house brand of waterproofing.
Both offer the same level of protection from the elements.
Do you stock any vegan products?
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.READ FULL ARTICLE
Can I buy replacement laces?
We receive our shoes complete from the manufacturer and are unable to stock replacement laces. We apologise for the inconvenience.
We recommend visiting your local shoe repair store as they often stock a variety of laces suitable for hiking shoes. Alternatively, you can search online for replacement laces.READ FULL ARTICLE
Does Merrell have a warranty?
Merrell stands behind all the products we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & shoes: 12 months
Sandals: 6 months
If your item(s) meet the below criteria, we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Damage that is a result of misuse, normal wear and tear or damage occurred during storage
- Broken or damaged laces, lace retention devices and worn soles
- Improper fit/comfort issues
If you believe any purchased items may have a manufacturing fault, please contact the Merrell Experts here and provide the below information;
- Order number or proof of purchase
- photos that display the fault from all angles
Our Merrell Experts will be able to advise the next steps.
Important to note: If the item(s) were purchased from a Merrell stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our Merrell Experts unable to assist with any third party retailer claims.READ FULL ARTICLE
Why are my shoes slippery?
Many of our styles feature Vibram branded rubber soles, which is an extremely durable material. The ridges provide added traction - particularly when ascending steep climbs on the trail.
The compromise for ensuring the rubber is hardy is that they can be a bit slippery on urban surfaces.
It's important to keep in mind that as a hiking shoe, they are designed to last on rough off-road terrain.
Over time and with use, the sole with roughen up and grip better on urban surfaces.
How do I stop my shoes squeaking?
Squeaking is often caused by the material of the shoes rubbing together when walking.
Try this simple method to stop the noise.
Step 1. Use shoe conditioner
Give the exterior of the shoes a coat of shoe conditioner (remember to choose one that is specific to the shoe material). Gently rub the product on the shoes, paying close attention to any natural creases in the material.
Step 2. Follow up with baby powder
Lift the inner soles of the shoes and sprinkle some baby powder underneath. Alternatively, you can sprinkle anywhere else that you think the material might be rubbing. Remember to let the power set overnight before cleaning off any excess.