How can I lace my hiking shoes to suit me?
Whether you’re going for a casual hike, bushwalking through a national park or taking on a mountain, there are different ways to lace your hiking boots to optimise their performance and comfort.
Reducing top of foot pressure
If you have a high instep or simply pain across the top of your foot then this is the one for you.
- This technique can also be beneficial for long descents, where we aggressively flex our foot inside the boot.
- It is important to note that the ‘window’ can be moved one eyelet down if your foot pressure tends to be lower.
This is an alternative to the first technique as it removes pressure from the top of your foot – something that can occur when breaking in new shoes.
Heel lock technique
This technique is ideal if you’re prone to heel slip, blisters or you simply need extra support when hiking up or down hills, when the heel can be subjected to high forces. However, it does mean that your shoes will be a bit trickier to take off, as you need to properly loosen the laces.
Do you have a student discount?
Unfortunately, we don't offer discounts to students at this stage.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account or M-Rewards Loyalty Program. You can create an account here to save your purchase and return history.READ FULL ARTICLE
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!
How can I apply for a job at Merrell?
Step into our shoes. View all current career opportunities with Merrell Australia here.READ FULL ARTICLE
How do I clean my shoes?
Want to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat as doing so can compromise any adhesives or materials used in the footwear).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.READ FULL ARTICLE
Do you stock any barefoot shoes?
Yes, we do. Shop our barefoot styles here.
Good to know: Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Our shoes have been built with a full forefoot to allow for a more natural foot movement.
Our barefoot styles also have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
Gore-Tex is a brand of waterproofing membrane that we use in selected models.
M-Select Dry is our in-house brand of waterproofing.
Both offer the same level of protection from the elements.
Do you stock any vegan products?
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.READ FULL ARTICLE
Can I buy replacement laces?
We now stock replacement Moab laces online! Contact our Merrell Experts either via Live Chat or on 1800 131 766 if you need help choosing the right product for you.
Shop our Moab laces here.READ FULL ARTICLE
Does Merrell have a warranty?
Merrell stands behind all the products we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & Shoes: 12 months
Sandals: 6 months
If your item(s) meet the below criteria, we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Damage that is a result of misuse, normal wear and tear or damage occurred during storage
- Broken or damaged laces, lace retention devices and worn soles
- Improper fit/comfort issues
If you believe any purchased items may have a manufacturing fault, please contact our Merrell Experts here and provide the below information;
- Order number or proof of purchase
- Photos that display the fault from all angles
Our Merrell Experts will be able to advise the next steps.
Important to note: If the item(s) were purchased from a Merrell stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our Merrell Experts are unable to assist with any third party retailer claims.READ FULL ARTICLE
Why are my shoes slippery?
Many of our styles feature Vibram branded rubber soles, which is an extremely durable material. The ridges provide added traction - particularly when ascending steep climbs on the trail.
The compromise for ensuring the rubber is hardy is that they can be a bit slippery on urban surfaces.
It's important to keep in mind that as a hiking shoe, they are designed to last on rough off-road terrain.
Over time and with use, the sole with roughen up and grip better on urban surfaces.
How do I stop my shoes squeaking?
Squeaky shoes are often caused by moisture or friction within parts of the shoe.
The easiest way to stop squeaky shoes is to use baby/talcum powder:
- If possible, remove the inner sole of the shoe and loosen the laces.
- Sprinkle baby/talcum powder on the underside of the innersole as well as inside the shoe.
- Let the powder sit overnight to absorb any moisture. Shake out the excess powder the following day.
If the squeaking persists and you believe there might be a manufacturing fault with your Merrell's, take them back to the place of purchase and consult a staff member.
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.READ FULL ARTICLE