The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Merrell Experts a call on 1300 131 766 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
DryingREAD FULL ARTICLE
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Do you stock any barefoot shoes?
Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Our shoes have been built with a full forefoot to allow for a more natural foot movement.
Our barefoot styles also have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.
Shop our barefoot styles here.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
Gore-Tex is a brand of waterproofing membrane that we use in selected models.
M-Select Dry is our in-house brand of waterproofing.
Both offer the same level of protection from the elements.
Any questions? Feel free to contact our Customer Experience team below.READ FULL ARTICLE
Do you stock any vegan products?
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.READ FULL ARTICLE
Any further questions? Feel free to get in contact with our Customer Experience team below.
Why are my shoes squeaky?
The material of the shoes can sometimes rub together when walking, and this causes a squeak. Try these simple methods to stop the noise.
How to stop your shoes from squeaking
Step 1. Use shoe conditioner
Give the exterior of the shoes a coat of shoe conditioner (remember to choose one that is specific to the shoe material). Gently rub the product on the shoes, paying close attention to any natural creases in the material.
Step 2. Follow up with baby powder
Lift the inner soles of the shoes and sprinkle some baby powder underneath. Alternatively, you can sprinkle anywhere else that you think the material might be rubbing. Remember to let the power set overnight before cleaning off any excess.
Why are my shoes slippery?
Many Merrell styles use Vibram branded rubber soles. This material is specifically designed to be extremely durable. The ridges provide some added traction — particularly when ascending steep uphill climbs on the trail.
The compromise for making the rubber hardy and resistant to wear and tear is they can be a bit slippery on smooth/wet urban surfaces. They are designed to last on very rough off-road terrain, being a hiking shoe.
Over time and with gradual use, the sole will roughen up and provide better grip on urban surfaces.READ FULL ARTICLE
Do you stock replacement laces?
Unfortunately, we get our shoes complete from the manufacturer and are unable to stock replacement laces in Australia, we apologise for the inconvenience.
READ FULL ARTICLE
We recommend visiting your local shoe repair store as they often stock a variety of laces. Alternatively, you can search online for replacement laces.
Does Merrell have a warranty?
Merrell stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & shoes: 12 months
Sandals: 6 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please contact our Customer Experience team here and provide the below information;
- Order number or proof of purchase
- photos that display the fault from all angles
Our Customer Experience team will be able to advise the next steps.
Important to note: If the item(s) were purchased from a Merrell stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our Customer Experience Team are unable to assist with any third party retailer claims.READ FULL ARTICLE