What is the M-Rewards Loyalty Program?
As a member of the M-Rewards Loyalty program, you'll receive all the below rewards and benefits!READ FULL ARTICLE
* A $30 reward every time you spend $300
* Exclusive member offers
* Invitations to VIP events
* Advance notice of sales
* Notifications of new products available
* Access to competitions
How do I sign up for M-Rewards?
You can sign up in any of our retail stores. Just speak to a team member and they will assist you!
Or you can create an account online here. Once you have created an account, all your future transactions (in-store and online) will count towards your next loyalty voucher!
Please note that if you sign up in-store you will also need to head online to create an online account. Use the same email you signed up with in-store and your points from in-store purchases will be added automatically.READ FULL ARTICLE
Where & how can I redeem my Merrell rewards?
In-store: Either print the rewards you have received by email OR show the email on your phone to the staff. Alternatively, store staff can find your rewards in the point of sale system.
Online: In the shopping cart (prior to the checkout) you will be able to enter the rewards and PIN in the Gift Card section.READ FULL ARTICLE
Can I use my rewards at any time, on any product?
Merrell rewards are valid for 6 months from the date of issue.
Rewards can only be redeemed on transactions of $50 or more and must be used in the same transaction.READ FULL ARTICLE
I haven't received my M-Rewards voucher?
Your M-Rewards voucher will typically be sent within 24 hours of your purchase.
If you haven't received an email within this time, please double check your junk folder - our emails sometimes fall there.
If the email is still missing after 24 hours, please get in contact with our Customer Experience team below and they will investigate for you.
Please provide the below information as it helps to speed up the process
- Order number
Our Customer Experience team will be able to provide the next steps.
I made a purchase in-store, but the points aren't showing in my account?
Points from in-store transactions will be automatically added to your account, unfortunately, they are not able to be viewed online.
If you want to double-check your full points balance, please reach out to our Customer Experience below.READ FULL ARTICLE
I signed up in-store, but can't log in online?
Unfortunately, signing up in-store does not automatically create an online account.
You'll need to create an online account with the same email address you used in-store.
Once you do, your points from in-store transaction will be added to your account automatically.
Please note that while in-store points will be added, unfortunately, they can not be viewed online. If you would like a full overview of your points, please reach out to our Customer Experience team below.READ FULL ARTICLE
I accidentally created two accounts by mistake, can you merge them?
Don't worry, it happens to the best of us!
Reach out to our Customer Experience team below and they'll merge the accounts together.READ FULL ARTICLE