I think I've been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!READ FULL ARTICLE
If you believe that you may have been overcharged, please get in contact with the Merrell Experts below and provide your order details and a screenshot of the overcharge.
Can I place a bulk order?
Our Merrell Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience.
Connect with a Merrell Expert for sizing advice and assistance placing your bulk order. Call the team on 1300 131 766 and press option 1 once prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Merrell Experts a call on 1300 131 766
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Merrell Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"Continue Shopping" - If you wish to keep shopping
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Merrell Experts are available to help over the phone on 1300 131 766.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes, our Merrell Experts can help you with sizing, product questions and recommendations and can also place an order for you over the phone. Please note this only applies to stock available online.
Call our Merrell Experts on 1300 131 766 and press 1. We're available weekdays during business hours.
Why order over the phone?
- Shop with confidence. Our team are experts on everything Merrell.
- Our Merrell Experts will keep a close eye on your order to ensure a seamless experience with us.
- Enjoyed your chat with us? Talk to the same Merrell Expert the next time you shop with us for a personalised and enjoyable experience.
How does it work?
Payment Methods Accepted
We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards.
Please note: For PayPal and Afterpay orders we will never ask you for your password and will use a one-time passcode sent via SMS instead.
All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.
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I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Merrell name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our Merrell Experts through our Contact Us page.READ FULL ARTICLE