Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.READ FULL ARTICLE
I think I've been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!READ FULL ARTICLE
If you believe that you may have been overcharged, please get in contact with the Merrell Experts below and provide your order details and a screenshot of the overcharge.
Do you have any tips for trying on shoes?
When you first receive your shoes, we recommend trying them inside on carpet to check that they fit.
On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return.
It's a good idea to review our Returns Policy before wearing your shoes.
Good to know! Shoes can only be returned in their original undamaged shoebox, so don't throw it out until you've tried them on!
Can I place a bulk order?
Our Merrell Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience.
Connect with a Merrell Expert for sizing advice and assistance placing your bulk order. Call the team on 1300 131 766 and press option 1 once prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Merrell Experts a call on 1300 131 766
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Merrell Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"Continue Shopping" - If you wish to keep shopping
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Merrell Experts are available to help over the phone on 1300 131 766.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes, you can. Give us a call on 1300 131 766 and select option 1 once prompted. Our Merrell Experts will be able to assist you in making a purchase over the phone.READ FULL ARTICLE
Are my credit card details and personal information safe?
At Merrell we take website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances store credit card details.
Good to know: To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Merrell name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our Merrell Experts through our Contact Us page.READ FULL ARTICLE