Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Head to our Reset Password page, enter your email and press SEND PASSWORD RESET LINK.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.
If you're still having troubles, reach out to the Customer Experience team below.READ FULL ARTICLE
We may collect your personal info to make your shopping experience as smooth as possible.
We may collect:
- Your name and contact details, such as address and phone number;
- Some personal details such as date of birth and gender;
- The name of the domain from which you access the internet;
- The date and time you access our site;
- The internet address of the Website from which you linked directly to our site
- Other information that you may supply to us.
We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.
How are my cookies used?
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analysing site traffic and trends
- Generally understanding the online behaviours and interests of people who interact with our services
These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.
What is the M-Rewards Loyalty Program?
As a member of the M-Rewards Loyalty program, you'll receive all the below rewards and benefits!READ FULL ARTICLE
* A $30 reward every time you spend $300
* Exclusive member offers
* Invitations to VIP events
* Advance notice of sales
* Notifications of new products available
* Access to competitions
How do I sign up for M-Rewards?
You can sign up in any of our retail stores. Just speak to a team member and they will assist you!
Or you can create an account online here. Once you have created an account, all your future transactions (in-store and online) will count towards your next loyalty voucher!
Please note that if you sign up in-store you will also need to head online to create an online account. Use the same email you signed up with in-store and your points from in-store purchases will be added automatically.READ FULL ARTICLE
Where & how can I redeem my Merrell rewards?
In-store: Either print the rewards you have received by email OR show the email on your phone to the staff. Alternatively, store staff can find your rewards in the point of sale system.
Online: In the shopping cart (prior to the checkout) you will be able to enter the rewards and PIN in the Gift Card section.READ FULL ARTICLE
Can I use my rewards at any time, on any product?
Merrell rewards are valid for 6 months from the date of issue.
Rewards can only be redeemed on transactions of $50 or more and must be used in the same transaction.READ FULL ARTICLE
I spent over $300, but I haven't received my rewards?
Rewards will be sent within 24 hours of your purchase.
If you haven't received an email within this time, please double check your junk folder - our emails sometimes fall there.
If the email is still missing, please get in contact with our Customer Experience team below and they will investigate for you.
I made a purchase in-store, but the points aren't showing in my account?
Points from in-store transactions will be automatically added to your account, unfortunately, they are not able to be viewed online.
If you want to double-check your full points balance, please reach out to our Customer Experience below.READ FULL ARTICLE