How are my cookies used?
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analysing site traffic and trends
- Generally understanding the online behaviours and interests of people who interact with our services
These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.
We may collect your personal info to make your shopping experience as smooth as possible.
We may collect:
- Your name and contact details, such as address and phone number;
- Some personal details such as date of birth and gender;
- The name of the domain from which you access the internet;
- The date and time you access our site;
- The internet address of the Website from which you linked directly to our site
- Other information that you may supply to us.
We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
What are the benefits?
As a member you will receive:READ FULL ARTICLE
* A $30 reward voucher everytime you spend $300
* Exclusive member offers
* Invitations to VIP events
* Advance notice of sales
* Notifications of new products available
* Access to competitions
How do I sign up?
In store by providing your contact details, OR Online by creating an account online here.READ FULL ARTICLE
Once you have created an account, all your future transactions (in store and online) will count towards your next loyalty voucher.
Can I use my voucher at any time, on any product?
Merrell loyalty vouchers are valid for 6 months from the issue date. The expiry date is specified on each voucher.READ FULL ARTICLE
Vouchers can only be redeemed on transactions of $50 or more. The $50 need to be spent in the one transaction.
What if I no longer want to receive newsletters from Merrell?
You have 2 ways to opt-out of all email marketing communications:READ FULL ARTICLE
1. Click the ‘unsubscribe’ link at the bottom of a Merrell newsletter that was sent to you, OR
2. Log into your account online and change your newsletter preferences here.
How can I change my contact details?
In store by providing your new contact details to our staff to update in the point of sale system, ORREAD FULL ARTICLE
Online by logging into your account here.
Where & how can I redeem my Merrell loyalty voucher?
In store: Either print the voucher you have received by email OR just show the email on your phone to the staff. Alternatively, store staff can find your voucher in the point of sale system.
READ FULL ARTICLE
Online: In the shopping cart (prior to the checkout) you will be able to enter the voucher and PIN in the Gift Card section.
When will I receive my loyalty voucher?
Vouchers are emailed to customers once a week. It means that it may take up to 1 week before you receive your loyalty voucher.READ FULL ARTICLE
I am sure I have spent over $300, but I have not received a voucher yet.
This could be because we do not hold an email address for you or the email address we have is invalid.READ FULL ARTICLE
This is not a problem; the staff in store will be able to find your voucher by looking up your account.
We recommend that you contact one of our stores or the customer service line (1300 131 766) to confirm you do have a voucher in our system.
I have lost my loyalty voucher and I wanted to use it online.
Please contact the customer service line (1300 131 766) and ask for your voucher number. They will give it to you over the phone.READ FULL ARTICLE
Is my loyalty voucher transferable?
Yes. You can pass your voucher to friends or family for them to use in a Merrell store or online.READ FULL ARTICLE