What are the benefits?
As a member you will receive:READ FULL ARTICLE
* A $30 reward voucher everytime you spend $300
* Exclusive member offers
* Invitations to VIP events
* Advance notice of sales
* Notifications of new products available
* Access to competitions
How do I sign up?
In store by providing your contact details, OR Online by creating an account online here.READ FULL ARTICLE
Once you have created an account, all your future transactions (in store and online) will count towards your next loyalty voucher.
Can I use my voucher at any time, on any product?
Merrell loyalty vouchers are valid for 6 months from the issue date. The expiry date is specified on each voucher.READ FULL ARTICLE
Vouchers can only be redeemed on transactions of $50 or more. The $50 need to be spent in the one transaction.
What if I no longer want to receive newsletters from Merrell?
You have 2 ways to opt-out of all email marketing communications:READ FULL ARTICLE
1. Click the ‘unsubscribe’ link at the bottom of a Merrell newsletter that was sent to you, OR
2. Log into your account online and change your newsletter preferences here.
How can I change my contact details?
In store by providing your new contact details to our staff to update in the point of sale system, ORREAD FULL ARTICLE
Online by logging into your account here.
Where & how can I redeem my Merrell loyalty voucher?
In store: Either print the voucher you have received by email OR just show the email on your phone to the staff. Alternatively, store staff can find your voucher in the point of sale system.
READ FULL ARTICLE
Online: In the shopping cart (prior to the checkout) you will be able to enter the voucher and PIN in the Gift Card section.
When will I receive my loyalty voucher?
Vouchers are emailed to customers once a week. It means that it may take up to 1 week before you receive your loyalty voucher.READ FULL ARTICLE
I am sure I have spent over $300, but I have not received a voucher yet.
This could be because we do not hold an email address for you or the email address we have is invalid.READ FULL ARTICLE
This is not a problem; the staff in store will be able to find your voucher by looking up your account.
We recommend that you contact one of our stores or the customer service line (1300 131 766) to confirm you do have a voucher in our system.
I have lost my loyalty voucher and I wanted to use it online.
Please contact the customer service line (1300 131 766) and ask for your voucher number. They will give it to you over the phone.READ FULL ARTICLE
Is my loyalty voucher transferable?
Yes. You can pass your voucher to friends or family for them to use in a Merrell store or online.READ FULL ARTICLE