What size should I buy?
Australian sizing is not recognised as a standard size by Merrell, however, it is the equivalent to US sizing. We recommend referring to the US sizes when making a purchase.
E.g. A Men's AU 7 is also the same as a Men's US 7.
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What styles are available in a wide width?
Click here to view all of our current wide width footwear.READ FULL ARTICLE
Why are there two kids size guides?
We currently have two different variations.
Kids sizes with the number "3" are a standard US kids size. Kids sizes with a letter "K" and a number "K3" are infant US kids sizes.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Merrell Experts a call on 1300 131 766 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page. Still need help with sizing, stock or product information? Give our Merrell Experts a call on 1300 131 766 and press option 1 once prompted. Our team will be able to assist with product questions and even help you place an order over the phone.READ FULL ARTICLE
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
DryingREAD FULL ARTICLE
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat as doing so can compromise any adhesives or materials used in the footwear).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with our Online Merrell Experts on 1300 131 766. Press option 1 once prompted.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Do you stock any barefoot shoes?
Yes, we do. Shop our barefoot styles here.
Good to know: Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Our shoes have been built with a full forefoot to allow for a more natural foot movement.
Our barefoot styles also have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
Gore-Tex is a brand of waterproofing membrane that we use in selected models.
M-Select Dry is our in-house brand of waterproofing.
Both offer the same level of protection from the elements.
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account or M-Rewards Loyalty Program. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I apply for a job at Merrell?
Step into our shoes. View all current career opportunities with Merrell Australia here.READ FULL ARTICLE
I’m an influencer - can we collaborate?
We’re always on the hunt for talented individuals to collaborate with us.
If you’re interested in collaborating with us, please reach out to us through our Facebook page here.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time.READ FULL ARTICLE