How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
Careers with Merrell Australia
Step into our shoes! View all current career opportunities with Merrell Australia here.READ FULL ARTICLE
Where can I buy Merrell styles instore?
Visit our store finder to locate your nearest Merrell retailer. If you are still having problems locating a specific product call our help desk on 1300 020 375.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
Does Merrell have a warranty?
Merrell stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our shoes/boots carry a manufacturing warranty of 12 months and Sandals have a 6-month warranty, which we consider to be fair wear.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Merrell stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Merrell Australia Online store, please contact our Customer Experience Team below so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
DryingREAD FULL ARTICLE
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Do you stock any barefoot shoes?
Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Zero drops from heel to toe for a natural stride.
Our barefoot styles have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.
Shop our barefoot styles here.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
All styles listed on our website as waterproof will be 100% waterproof, against moisture soaking through the shoe, or coming up through the sole.
Gore-Tex is a brand of waterproofing membrane that we use in selected models, whilst in others, we use our in-house brand of waterproofing. Both offer the same level of protection from the elements.
Any questions? Feel free to contact our Customer Experience team below.READ FULL ARTICLE