Does Merrell come in Australian sizes?
Australian sizing is not recognised as a standard size by Merrell, however, it is the equivalent to US sizing. We recommend referring to the US sizes when making a purchase.
E.g. A Men's AU 7 is also the same as a Men's US 7.
Sizing does vary between brands and even different styles in the same brand. Each product will have a size guide that you can refer to.
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Why are there two kids size guides?
We currently have two different variations.
Kids sizes with the number "3" are a standard US kids size. Kids sizes with a letter "K" and a number "K3" are infant US kids sizes.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Merrell Experts a call on 1300 131 766 and press option 1 once prompted.
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
Suede & nubuck:
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Athletic shoes - Canvas & fabric:
We recommend using our Athletic Gel Cleaner to keep your footwear nice and clean. The brush top applicator allows you to scrub away stains and soil while brightening and deodorising the shoe!
Sandals - Canvas, fabric, leather, suede & nubuck:
We recommend using our specially formulated Sandal Cleaner to clean and deodorise all footbeds. This is an excellent way to keep your sandals looking fresh!
DryingREAD FULL ARTICLE
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Do you stock any barefoot shoes?
Merrell Barefoot styles’ anatomical shape provides natural comfort, adaptive materials and minimalist construction. Our shoes have been built with a full forefoot to allow for a more natural foot movement.
Our barefoot styles also have a sock-like feel for a locked-down fit, plus a Vibram sole with nearly zero ground-to-foot separation.
Shop our barefoot styles here.READ FULL ARTICLE
What is the difference between Gore-Tex and M-Select Dry?
Gore-Tex is a brand of waterproofing membrane that we use in selected models.
M-Select Dry is our in-house brand of waterproofing.
Both offer the same level of protection from the elements.
Any questions? Feel free to contact our Customer Experience team below.READ FULL ARTICLE
How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
Careers with Merrell Australia
Step into our shoes! View all current career opportunities with Merrell Australia here.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator!READ FULL ARTICLE
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE