PayPal Free Returns
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
Can I place an order over the phone?
Yes, you can!
Give us a call on 1300 131 766 and select 1. Our Merrel Specialists will be able to assist you in making a purchase over the phone.READ FULL ARTICLE
Can I make my credit note an online gift voucher instead?
To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.READ FULL ARTICLE
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.
- What payment methods can I use? READ FULL ARTICLE
What are the gift card terms & conditions?
Merrell Gift Cards can be purchased in-store and are redeemable at any Merrell retail store in Australia or online at www.merrellaustralia.com.au
Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
The value shown on a Gift Card includes GST.
Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.READ FULL ARTICLE
- What is Afterpay and how does it work? READ FULL ARTICLE
The item I ordered has gone on sale?
Unfortunately, we don't offer a price guarantee if our styles have been markdown or a sale has launched online.READ FULL ARTICLE
At this stage, we're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience.
- Why has my order been cancelled? READ FULL ARTICLE
- My discount code isn’t working? READ FULL ARTICLE
- I can’t checkout? READ FULL ARTICLE
Completing Your Delivery Address
The Postcode/Suburb field in the checkout is a search bar and will bring up any related locations once you have typed in an option.
If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.
Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.
If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device.READ FULL ARTICLE
Do you price match?
Unfortunately, Merrell does not offer price matching.READ FULL ARTICLE