Yes. If you've shopped online and had a change of mind, you can return in-store provided the item(s) meet our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original, undamaged packaging (shoes in original shoebox, apparel with original hang tags attached)
Head into any Merrell store with your item(s) and proof of purchase - email order confirmation, order number (MERAU) or bank statement. If you paid with card, please bring the same card in-store so your refund can be processed.
Your refund will be processed back via your original payment method, whether it's card, PayPal or Afterpay. See here for more information.
Please note: any shipping fees applied to original online orders will not be included in your refund, even if the whole order is returned.