VIC EXTENDED RETURNS: Our Metro Melbourne stores are closed. If we’re closed for longer than intended, don’t worry. You’ll be given 30 days to return your online purchase once our stores reopen.
Please note: We have extended our returns policy from 30 days to 60 days, until further notice.
We want you to be completely satisfied with our products and we will gladly accept returns within 60 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
Important to note: Any item(s) that were not purchased from an authorised Merrell store will need to be returned/exchanged at the original store of purchase.
3 simple conditions for a successful return:
- Item(s) were purchased in the last 60 days and proof of purchase can be provided.
- Item(s) must be unworn & undamaged with original tags attached.
- Items are in their original packaging (shoebox) and in original condition.
In-store purchases cannot be returned or refunded to the online store at this point in time.
Exchanges & store credit
In-store purchases that are eligible for return and within 60 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided.
We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.