If you have purchased a Merrell item from a stockist (e.g. Anaconda, Kathmandu, BCF), overseas distributor or third-party website (e.g. eBay, Amazon) you will need to contact the original retailer directly for assistance.
Unfortunately, our Merrell Experts are unable to facilitate assessments, exchanges or refunds for other retailer purchases as we don't have access to the original transaction or systems of third-party retailers.
If you have purchased an item from a third-party website and suspect it to be counterfeit, click here for more information.