You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.
Please wait until you have received this email before going in-store to collect.
To help us process your order quickly in-store, please ensure you bring along the following with you:
- Order Confirmation
- Personal ID (ie, your driver's license, proof of age or passport)
- We may also request to see the credit/debit card used or speak to the cardholder.
Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Merrell Experts*
*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.